ATTENTION CLIENTS: Please read regarding prescription refills!
Please submit refill requests 7 days in advance. Your pet's veterinarian must approve Rx refills - if he or she is not in the office for a day or two, your request will be delayed. Also, we do our best to keep medications in stock - but if something needs to be ordered, we need time to get it in.
IMPORTANT: Please make your refill request only once, using EITHER our pharmacy phone line OR via text/app. Multiple requests may be addressed by two different staff members, causing confusion, double work, and a delay of your request.
Note that the above also applies to prescription food.
We thank you for your cooperation so that we can best serve you and your furry family!
Our mobile app is called Pet Health Network and is available on iOS and Android. You can use it to request an appointment, view your pet’s vaccination history and prescription details, request prescription refills, and access information about our practice. To start using the app, download Pet Health Network from the iPhone App Store or the Android Google Play store.
Whether you have the mobile app or not, you can text us for non-urgent requests anytime at 412-218-3067. NOTE: This service is NOT for after-hours emergencies; we will not see your message or be able to respond until the next business day!
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